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Sporadic issues with new applet elisadavis 12/12/23 4:04
RE: Sporadic issues with new applet Marcie37 12/12/23 4:36
RE: Sporadic issues with new applet w1andsodidwe 12/12/27 3:09
RE: Sporadic issues with new applet ESkog 12/12/23 4:46
RE: Sporadic issues with new applet elisadavis 12/12/23 4:50
RE: Sporadic issues with new applet Dominiek 12/12/23 4:53
RE: Sporadic issues with new applet shastab 12/12/25 4:14
RE: Sporadic issues with new applet shastab 12/12/26 2:57
RE: Sporadic issues with new applet bvoneal 12/12/27 4:36
RE: Sporadic issues with new applet HolliAnne 12/12/28 3:15
RE: Sporadic issues with new applet Dominiek 12/12/28 3:49
RE: Sporadic issues with new applet HolliAnne 12/12/28 4:04
RE: Sporadic issues with new applet Dominiek 12/12/28 4:13
RE: Sporadic issues with new applet Jeltje 12/12/29 8:37
RE: Sporadic issues with new applet hagitm 12/12/29 8:47
RE: Sporadic issues with new applet HolliAnne 12/12/29 15:08
RE: Sporadic issues with new applet Jeltje 12/12/30 1:43
RE: Sporadic issues with new applet HolliAnne 12/12/30 3:02
RE: Sporadic issues with new applet HolliAnne 12/12/30 3:20
RE: Sporadic issues with new applet hagitm 12/12/30 14:21
RE: Sporadic issues with new applet HolliAnne 12/12/30 15:20
RE: Sporadic issues with new applet Dominiek 12/12/31 1:44
RE: Sporadic issues with new applet Dominiek 12/12/31 2:59
RE: Sporadic issues with new applet HolliAnne 12/12/31 3:49
RE: Sporadic issues with new applet Dominiek 12/12/31 3:59
RE: Sporadic issues with new applet HolliAnne 12/12/31 4:28
RE: Sporadic issues with new applet Dominiek 13/01/01 3:31
RE: Sporadic issues with new applet HolliAnne 13/01/01 4:35
RE: Sporadic issues with new applet hagitm 13/01/01 10:17
RE: Sporadic issues with new applet HolliAnne 13/01/01 15:50
RE: Sporadic issues with new applet kmlake42 13/01/22 2:49
RE: Sporadic issues with new applet CheshireCatt 13/01/23 3:07
RE: Sporadic issues with new applet Dominiek 13/01/23 3:15
RE: Sporadic issues with new applet w1andsodidwe 13/01/23 4:42
RE: Sporadic issues with new applet hagitm 13/01/23 15:12
RE: Sporadic issues with new applet Dominiek 13/01/27 3:10
RE: Sporadic issues with new applet hagitm 13/01/27 8:21
Sporadic issues with new applet
答え
12/12/23 4:04
Sometimes the new applet loads fine, and sometimes when trying to open a puzzle I just get the "loading" message. I can shut down my computer and restart and that doesn't help. It's not that I'm impatient--it will sit there for 20 minutes. The page isn't loading at all, but the message "loading" just sits on the page.

I've tried switching browsers (Firefox, Safari, Chrome), and that doesn't help either. The old applet will even load, but of course now I'm saving puzzles in the new one, so I don't want to start over just to solve a puzzle.

I'm using Mac OS 10.6.8 and Java is up to date. I solved puzzles fine this morning, this afternoon, and early evening. When I went to the next puzzle, it just hung and then wouldn't load.

This can't simply be happening to me, can it?

RE: Sporadic issues with new applet
答え
12/12/23 4:36 elisadavisへのコメント
I am having the exact same problems, so I am guessing others are having this problem as well. The new applet worked fine for me earlier today, but now all I am getting is the never-ending "loading". Hmmm....

RE: Sporadic issues with new applet
答え
12/12/23 4:46 elisadavisへのコメント
Seeing the same issues here, for a few hours yesterday and again most of today. Updated Java, cleared out temporary files of various sorts, restarted computer, and no change. I suspect this is some sort of issue on the site's side.

Same as you all, I just see "Loading..." where the applet should be, and then nothing else happens. No error messages, just no progress.

RE: Sporadic issues with new applet
答え
12/12/23 4:50 ESkogへのコメント
Thanks--I'm feeling less incompetent now that you've confirmed I'm not alone.

I should add that I too cleaned out temporary Java files, hoping that might help.

 

RE: Sporadic issues with new applet
答え
12/12/23 4:53 ESkogへのコメント
It's working again now.

@Ra100:
There was a "HTTP 503 service not available" error for about 1 1/2 hour.

RE: Sporadic issues with new applet
答え
12/12/25 4:14 Dominiekへのコメント
Having the same problem.  Not only do the puzzles not load but it will stop saving the puzzles as well.  It will not even recognize when you have completed the puzzle.  This happens to me around 10pm EST. 

RE: Sporadic issues with new applet
答え
12/12/26 2:57 shastabへのコメント
Yep, there is definitely something happening at the same time each night.  9:44 pm est and the new igridd will not load.  Fortunately I had been saving my puzzle every few minutes.

RE: Sporadic issues with new applet
答え
12/12/27 3:09 Marcie37へのコメント
I am having same problem and don't understand why it is always at the same time every evening.  Just when I get home and want to relax and do a puzzle, then I cannot load anything.   A couple hours later when it is time for bed, then it starts working.   It is really making me rethink if I want to renew my subscription.   I would expect some sort of comment from tech team, but see nothing.

RE: Sporadic issues with new applet
答え
12/12/27 4:36 elisadavisへのコメント
happens every night at approximately 4am GMT ... frustrating because this is prime relaxation/puzzling time on the west coast.

RE: Sporadic issues with new applet
答え
12/12/28 3:15 elisadavisへのコメント
Interesting....I've been having issues on and off but never really looked at the time until I started reading this thread.  It is now 10pm EST and my applet is just starting to give me issues.  Have been running perfectly for the past 3 hours and now it's stuck.  The tech guys here are the best so maybe they can see what might be going on every night at ths time.  

RE: Sporadic issues with new applet
答え
12/12/28 3:49 HolliAnneへのコメント
Yes, it's that time of night (in my case) again. It's definitely a server side problem. The error message has been consistently:
java.io.IOException: Server returned HTTP response 503: for URL: http://igridd.com/igdata3/DataServlet

It's 4:46am here which is 3:46 am GMT.

There seems to be a difference with the previous nights though. It's happening intermittently now.

RE: Sporadic issues with new applet
答え
12/12/28 4:04 Dominiekへのコメント
My issue lasted almost an hour but now everything seem to be working fine.....weird...

RE: Sporadic issues with new applet
答え
12/12/28 4:13 HolliAnneへのコメント
No problems here either anymore since about 4am GMT.

RE: Sporadic issues with new applet
答え
12/12/29 8:37 Dominiekへのコメント
Same problem here at 1:23 am GMT. I finished a puzzle using webstrart/iGridd and got this message:
Send score failded. Retry?

Retried it a few times, got the same message again. I'll leave it open untill tomorrow to save my finished puzzle.

Jelga

Edit: after the 3rd retry it seems to be saved :-) (1:30 am now)

RE: Sporadic issues with new applet
答え
12/12/29 8:47 Jeltjeへのコメント
Things are to be better now. Please read the news item New Applet Online and if you still encounter with problems, let us know.

RE: Sporadic issues with new applet
答え
12/12/29 15:08 hagitmへのコメント
YAY!!  Thanks so much as always!!!

RE: Sporadic issues with new applet
答え
12/12/30 1:43 hagitmへのコメント
Just saved another puzzle before going to sleep at 1.30 am GMT. It took over 10 minutes to save, but right now at 1.42 am it seems to be ok and I could save it another time without any trouble.

RE: Sporadic issues with new applet
答え
12/12/30 3:02 Jeltjeへのコメント
OK - it's that time again and I am happy to report that my applet is working perfectly!!!!!!!  So HAPPY emoticon

RE: Sporadic issues with new applet
答え
12/12/30 3:20 HolliAnneへのコメント
 oops - spoke too soon..stuck saving again

RE: Sporadic issues with new applet
答え
12/12/30 14:21 HolliAnneへのコメント
HolliAnne:
 oops - spoke too soon..stuck saving again

Please check again tonight. There IS to be a change.
*crossing fingers* 

RE: Sporadic issues with new applet
答え
12/12/30 15:20 hagitmへのコメント
I did notice that recovery from the "freeze" was quicker than before...will keep watching.

RE: Sporadic issues with new applet
答え
12/12/31 1:44 hagitmへのコメント
There are problems again. I'll provide as much info as I have:

I was doing Griddler ID #110929; a part of a multi-griddler called Yawning Shark.
I hit 'Save' to make an intermediate save at 1:24 GMT.
The applet froze for 4 minutes after which it did make the save at 1:28 am.
As a test I immediately hit the 'Save' again.
This time it froze for 8 minutes until it executed the save at 1:36 am.

The Java Console logged these exceptions:

Java Web Start 10.9.2.05
Using JRE version 1.7.0_09-b05 Java HotSpot(TM) Client VM
User home directory = C:\Users\user
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
m:   print memory usage
o:   trigger logging
p:   reload proxy configuration
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
0-5: set trace level to <n>
----------------------------------------------------
    Match: beginTraversal
Match: digest selected JREDesc: JREDesc[version 1.4+ 1.5+ 1.6+ 1.7+, heap=-1--1, args=null, href=null, sel=false, null, null], JREInfo: JREInfo for index 0:
    platform is: 1.7
    product is: 1.7.0_09
    location is: http://java.sun.com/products/autodl/j2se
    path is: C:\Program Files\Java\jre7\bin\javaw.exe
    args is: null
    native platform is: Windows, x86 [ x86, 32bit ]
    JavaFX runtime is: JavaFX 2.2.3 found at C:\Program Files\Java\jre7\
    enabled is: true
    registered is: true
    system is: true

    Match: ignoring maxHeap: -1
    Match: ignoring InitHeap: -1
    Match: digesting vmargs: null
    Match: digested vmargs: [JVMParameters: isSecure: true, args: ]
    Match: JVM args after accumulation: [JVMParameters: isSecure: true, args: ]
    Match: digest LaunchDesc: http://igridd.com/igridd.jnlp
    Match: digest properties: []
    Match: JVM args: [JVMParameters: isSecure: true, args: ]
    Match: endTraversal ..
    Match: JVM args final:
    Match: Running JREInfo Version    match: 1.7.0.09 == 1.7.0.09
     Match: Running JVM args match: have:<-Djnlp.application.href=http://igridd.com/igridd.jnlp>  satisfy want:<>
java.io.IOException: Server returned HTTP response code: 503 for URL: http://igridd.com/igdata3/DataServlet
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.V.a(Unknown Source)
    at com.igridd.client.c.c.p.run(Unknown Source)
    at com.igridd.client.a.j.w(Unknown Source)
    at com.igridd.client.a.ac.actionPerformed(Unknown Source)
    at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
    at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
    at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
    at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
    at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
    at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
    at java.awt.Component.processMouseEvent(Unknown Source)
    at javax.swing.JComponent.processMouseEvent(Unknown Source)
    at java.awt.Component.processEvent(Unknown Source)
    at java.awt.Container.processEvent(Unknown Source)
    at java.awt.Component.dispatchEventImpl(Unknown Source)
    at java.awt.Container.dispatchEventImpl(Unknown Source)
    at java.awt.Component.dispatchEvent(Unknown Source)
    at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
    at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
    at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
    at java.awt.Container.dispatchEventImpl(Unknown Source)
    at java.awt.Window.dispatchEventImpl(Unknown Source)
    at java.awt.Component.dispatchEvent(Unknown Source)
    at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
    at java.awt.EventQueue.access$200(Unknown Source)
    at java.awt.EventQueue$3.run(Unknown Source)
    at java.awt.EventQueue$3.run(Unknown Source)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
    at java.awt.EventQueue$4.run(Unknown Source)
    at java.awt.EventQueue$4.run(Unknown Source)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
    at java.awt.EventQueue.dispatchEvent(Unknown Source)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
    at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
    at java.awt.EventDispatchThread.run(Unknown Source)
java.io.IOException: Server returned HTTP response code: 503 for URL: http://igridd.com/igdata3/DataServlet
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.x.a(Unknown Source)
    at com.igridd.client.B.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
java.io.IOException: Server returned HTTP response code: 503 for URL: http://igridd.com/igdata3/DataServlet
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.x.a(Unknown Source)
    at com.igridd.client.B.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
java.io.EOFException
    at java.io.ObjectInputStream$PeekInputStream.readFully(Unknown Source)
    at java.io.ObjectInputStream$BlockDataInputStream.readShort(Unknown Source)
    at java.io.ObjectInputStream.readStreamHeader(Unknown Source)
    at java.io.ObjectInputStream.<init>(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.x.a(Unknown Source)
    at com.igridd.client.B.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
java.io.EOFException
    at java.io.ObjectInputStream$PeekInputStream.readFully(Unknown Source)
    at java.io.ObjectInputStream$BlockDataInputStream.readShort(Unknown Source)
    at java.io.ObjectInputStream.readStreamHeader(Unknown Source)
    at java.io.ObjectInputStream.<init>(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.x.a(Unknown Source)
    at com.igridd.client.B.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
java.io.IOException: Server returned HTTP response code: 503 for URL: http://igridd.com/igdata3/DataServlet
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.x.a(Unknown Source)
    at com.igridd.client.B.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
java.io.IOException: Server returned HTTP response code: 503 for URL: http://igridd.com/igdata3/DataServlet
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.x.a(Unknown Source)
    at com.igridd.client.B.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)


At 1:43am a 'Save' was executed immediately.

HTH,
Dominiek

RE: Sporadic issues with new applet
答え
12/12/31 2:59 Dominiekへのコメント
A second problem occured at 2:46am GMT. I finished Griddler ID 37653, part of a multi-griddler called Petra and the registering of the score failed. The applet froze for 7 minutes and then issued the warning that the sending of the score failed and whether I wanted to retry. I clicked Yes and it froze again but only for one minute. At 2:54am I again had the option to retry and then it registered immediately.
This time there was no HTTP 503 error (I have Wireshark running non stop so I'm sure of this) but a normal HTTP 200 OK code.

The java console logged:

java.net.ConnectException: Connection timed out: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
    at java.net.PlainSocketImpl.connect(Unknown Source)
    at java.net.SocksSocketImpl.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at sun.net.NetworkClient.doConnect(Unknown Source)
    at sun.net.www.http.HttpClient.openServer(Unknown Source)
    at sun.net.www.http.HttpClient.openServer(Unknown Source)
    at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.a.a(Unknown Source)
    at com.igridd.client.x.a(Unknown Source)
    at com.igridd.client.B.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

RE: Sporadic issues with new applet
答え
12/12/31 3:49 hagitmへのコメント
I've been working griddlers almost all day with no issues.  I just tried to save a puzzle, got the fail to save 3 times - clicked retry each time and the puzzle is frozen.  Been that way for almost 10 minutes.  I know that if I wait it will eventually unlock and be fine.  Not complaining - just reporting in...

RE: Sporadic issues with new applet
答え
12/12/31 3:59 HolliAnneへのコメント
I had two fails when saving a puzzle (Griddler ID 37660; part of a multi-griddler called Petra); the applet was frozen from 3:31am to 3:36am and from 3:38am (always GMT) to 3:41 am. There were no HTTP 503 errors and there was also no pop-up asking for a retry. And what's worse, the puzzle was NOT saved.

I've since been upgraded to the latest version of the applet and have had no issues so far.
Is there a build number somewhere of the applet ? There's
javawebstart.version=javaws-10.9.2.05
in the About box but I think it's been that number for a while.

RE: Sporadic issues with new applet
答え
12/12/31 4:28 Dominiekへのコメント
yeah I had a section of a puzzle not save too....anyway all is working fine again...

RE: Sporadic issues with new applet
答え
13/01/01 3:31 HolliAnneへのコメント
No problems whatsoever tonight emoticon

RE: Sporadic issues with new applet
答え
13/01/01 4:35 Dominiekへのコメント
Dominiek:
No problems whatsoever tonight emoticon
Me too Dominek...been working puzzles almost all day and not one problem!!  Didn't even realize the problem time had come and gone!!!

RE: Sporadic issues with new applet
答え
13/01/01 10:17 HolliAnneへのコメント
YAY!
Shhh... don't let the system hear you! emoticon

RE: Sporadic issues with new applet
答え
13/01/01 15:50 hagitmへのコメント
LOL...Happy New Year hagitm emoticon

RE: Sporadic issues with new applet
答え
13/01/22 2:49 HolliAnneへのコメント
Was there ever a fix to this issue?  I have the same problem about 8:30-8:45 central time every night... getting pretty frustrating.  has been going on for weeks...

RE: Sporadic issues with new applet
答え
13/01/23 3:07 kmlake42へのコメント
I am also having problems with the applet not loading again. Like kmlake42, I am typically online beginning around 8:30PM central time. It's 9:07 now, and I still cannot load the applet. This has happened the last few nights.

RE: Sporadic issues with new applet
答え
13/01/23 3:15 kmlake42へのコメント
Alas, there does appear to be a problem again. I've been trying to submit a new puzzle but the first time I hit the Send button the dialog box just sat there for many minutes without any activity. Afterwards the new puzzle was not listed in My Statistics. When I hit Send again, it immediately returned a java.net.ConnectException : Connection timed out.
It's the first time I encountered something like this since things got back OK.
I'm not sure if the puzzle is uploaded. It's called Viking Ship and is a 20-part 50x40x2 puzzle.
I'll hit Send one more time and if it doesn't work, I'll await confirmation whether it's received or not. No need for a triple copy I'm sure emoticon
Update: third time doesn't seem to do anything either emoticon

RE: Sporadic issues with new applet
答え
13/01/23 4:42 Dominiekへのコメント
I have been waiting two hours for a puzzle to save.  Guess I will lose all my work.  The tech teams needs to solve this problem  quickly.   This is getting really old.

RE: Sporadic issues with new applet
答え
13/01/23 15:12 w1andsodidweへのコメント
It will not happen tonight, nor next nights. However, every Sunday, between 2AM  to 8AM GMT, the site may be a bit slower. Just a bit. You will not need to wait long when saving a puzzle. You will not need to wait long if you solve a puzzle and the system registers it as solved.

Saying that, we wish to get more info from you during that time (Sunday - 2-8AM GMT). Tell us if it was slow nonetheless and what action you did that cause it to be slow (saving, solving, browsing, etc).

Thanks in advance for your patience and sorry for the troubles. We believe we'll find the right solution for the backup.

Hagit

RE: Sporadic issues with new applet
答え
13/01/27 3:10 hagitmへのコメント
I saved a puzzle at about 2am GMT and it took between 1 and 3 minutes before it was actually saved. Sorry I can't be more precise, I wasn't actually paying attention to the hour. Two subsequent saves were immediate. But now (2:43am GMT) when I finished the puzzle it is still trying to register so since about four minutes.
I got the score failed dialog box at 2:46am, hit the retry and am waiting again....(while waiting I discovered that one can make funny drawings on the screen with the frozen applet emoticon) Got an,other score failed dialog at 2:49; retry; wait;...

Got another Send score failed dialog box at 2:54am GMT BUT the puzzle shows as registered on the Details Tab in iGridd. I'm going to risk it and click 'No'. Hmmm, more waiting....

Unfrozen at 3:09am and luckily the puzzle is indeed registered. Phew.

RE: Sporadic issues with new applet
答え
13/01/27 8:21 Dominiekへのコメント
Thanks for the report and sorry for the troubles. Back to finding another solution.

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